Please, apply directly at: https://www.uber.com/en-MX/careers/list/41940/ Work zone: Puerto Vallarta (Av. Fco Medina Ascencio) We?re looking for a Retail Operations Supervisor to support the day-to-day operations of local in person driver-partner support locations. We?re looking for an experienced team leader who operates with a customer-first mentality. In this role, you?ll help to mentor and directly lead a team on how to best build Uber?s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the center. What you?ll do: Support the daily operations through operational oversight and analysis Handle escalations of more difficult support interactions Manage scheduling, attendance, and general administration of a team Train, mentor, and guide your team to strengthen quality and efficiency metrics Coordinate with the facilities, office management team, and retail team to ensure the center functions properly while meeting Uber look & feel standards Effectively communicate with the manager regarding people management, process management and project management related to your center Improve processes on behalf of the Uber team and partners to the center program through project work What you?ll need: At least one year of team leadership experience in a fast-paced environment At least two years of relevant experience including customer service or sales Demonstrated background in solving complex customer problems Intermediate English level: Ability to read and understand emails, trainings, and hold basic conversation Basic Excel and data interpretation skills: Ability to understand & create charts, graphs, and pivot tables Tech savy Bonus points if: You have previous sales experience You have previous customer support team management experience You have a Bachelor?s Degree